Frequently Asked Questions

PRODUCTS

Yes, all Sevra products are cruelty-free and never tested on animals.

Our formulas are suitable for all skin types, including sensitive skin.

No, they are completely free from parabens, sulfates, and synthetic fragrances.

Yes, they can be used together as part of your daily skincare routine.

Yes, they can be used together as part of your daily skincare routine.

Yes, they can be used together as part of your daily skincare routine.

ORDERS & SHIPPING

We process orders within 1–2 business days.

  • ➜ Express Shipping (Australia): 1–3 business days
  • ➜ Standard Shipping (Australia): 3–6 business days
  • ➜ Delivery times may vary slightly depending on your location and courier.

Yes, we ship worldwide. Delivery time varies by country and customs clearance.

You’ll receive a tracking link via email once your order has shipped.

PAYMENTS & DISCOUNTS

We accept Visa, MasterCard, PayPal, and major debit/credit cards.

We occasionally run promotions — subscribe to our newsletter to stay updated.

RETURNS & EXCHANGES

Yes, returns are accepted within 14 days for unopened, unused items.

Contact us with a photo of the damaged item and we’ll replace it promptly.

Opened or used products cannot be returned unless faulty or defective.